- Posted 19 January 2023
- LocationCity of Manila
- Job type Full-time
Customer Support Engineer
Job description
Job Highlights:
HYBRID SET-UP
COMPETITIVE SALARY
GREAT WORK ENVIRONMENT
Job Functions including but not limited to:
Assist with the processing of Spare Part Quotes for inquiries received directly or through EUS or service coordinators
Register inquiries in ATURB and ERP (Or any other Local system)
Ensure correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms , texts, export checks, etc...
Provide support to LDs on order booking in local ERPs
Ensure correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms
Support LD on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock
Support local team in importing the parts if required
Ensure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs
Support LDs in maintaining the master data. (if required)
Qualifications:
3 - 5 years work-experience in order handling, experience in dealing with International customers or suppliers.
Expertise in computer skills, office 365. Excel, word, ppt.
Basic SAP knowledge and experience on of SD/MM module
Good on verbal-written communication. (English)
Customer Service oriented
Good interpersonal skills
Academic qualifications:
B.Tech / B.E. , Dip. Engg. or MBA.