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Customer Support Engineer

Job description

​Job Highlights:

  • HYBRID SET-UP

  • COMPETITIVE SALARY

  • GREAT WORK ENVIRONMENT

Job Functions including but not limited to:

  • Assist with the processing of Spare Part Quotes for inquiries received directly or through EUS or service coordinators

  • Register inquiries in ATURB and ERP (Or any other Local system)

  • Ensure correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms , texts, export checks, etc...

  • Provide support to LDs on order booking in local ERPs

  • Ensure correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial terms

  • Support LD on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stock

  • Support local team in importing the parts if required

  • Ensure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costs

  • Support LDs in maintaining the master data. (if required)

Qualifications:

  • 3 - 5 years work-experience in order handling, experience in dealing with International customers or suppliers.

  • Expertise in computer skills, office 365. Excel, word, ppt.

  • Basic SAP knowledge and experience on of SD/MM module

  • Good on verbal-written communication. (English)

  • Customer Service oriented

  • Good interpersonal skills

Academic qualifications:

B.Tech / B.E. , Dip. Engg. or MBA.